《旅游英语实务》是根据英语导游、英文领队的职业标准和工作过程的实际需要，围绕培养应用型旅游英语人才的目标，以旅游英语应用能力培养为核心进行总体设计和编写的一部实用型教材。本书分成“接团—安排食宿—游览景点—购物—处理突发事件及送团—接待礼仪”六大模块，按照上述六大模块分为六单元，每章涉及内容虽然各不相同，但都尽量保持相同体例和环节编写。本书供普通及成人高等院校英语及旅游酒店专业学生使用，也可供水平相当的从业人员使用。
unit 1 meeting the tour group
activity 1 meeting guests at the airport
activity 2 delivering a welcome speech
unit 2 accommodation and catering
activity 1 dining in guangdong
activity 2 arranging hotel accommodations
unit 3 touring famous scenic spots
activity 1 overview of guangdong province and guangzhou city
activity 2 sightseeing: rivers, lakes, beaches
activity 3 sightseeing: famous temples in guangdong
activity 4 sightseeing: museums and monuments
activity 5 sightseeing: mountains
activity 6 sightseeing: gardens
unit 4 shopping
activity 1 buying souvenir (1)
unit 1 meeting the tour group
activity 1 meeting guests at the airport
activity 2 delivering a welcome speech
unit 2 accommodation and catering
activity 1 dining in guangdong
activity 2 arranging hotel accommodations
unit 3 touring famous scenic spots
activity 1 overview of guangdong province and guangzhou city
activity 2 sightseeing: rivers, lakes, beaches
activity 3 sightseeing: famous temples in guangdong
activity 4 sightseeing: museums and monuments
activity 5 sightseeing: mountains
activity 6 sightseeing: gardens
unit 4 shopping
activity 1 buying souvenir (1)
activity 2 buying souvenir (2)
activity 3 shopping districts
unit 5 emergency handling and seeing off the tour group
activity 1 handling complaints and emergencies
activity 2 seeing off thetour group
unit 6 reception etiquette
activity 1 personal etiquette
activity 2 reception etiquette
appendix
i feedback to lead in
ii chinese translation of the text
iii tapescript for the listening practice
iv key to the practice
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